• We will not be replacing harnesses/items that are damaged due to dogs chewing on buckles and/or other parts of the item. We will also not accept nor giving any type of refund or credit for used products that do not abide by our return/refund policy. We are not responsible for returning items that do not meet our return/refund standards. Do not send back items that have been worn, as they will not be refunded/credited nor will they be sent back to purchaser. 

• To be eligible for a return the products need to be in BRAND NEW, HAIR-FREE, unaltered, and unwashed. Items need to be returned within 30 days of the purchase date for a credit refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. 

• Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

• Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at pomskiepacksupply@gmail.com.

• Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

• Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pomskiepacksupply@gmail.com and send your item to: 

Pomskie Pack Supply 

2011 West Danforth Road

Edmond, OK 73003

 

Gifts- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How to return your items:

Package your unworn item(s) and include the packaging slip. If packaging slip is lost please go to your email and print off your original order receipt that includes your order number.

Send the item(s) back to:

Pomskie Pack Supply 

2011 West Danforth Road

Edmond, OK 73003